Order Processing
In-stock items are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking as soon as your order ships. Free shipping on all orders over $100.
Pre-Orders
Many of our drops are pre-order items. This means the product is produced specifically for that release and is not in our warehouse at the time the order is placed. Pre-order items typically ship within 2–4 weeks of your order date; the estimated window is also listed on each product page before checkout.
Pre-order timelines are estimates and may change due to production, shipping, customs, or quality-control issues. If a pre-order item will ship later than the estimated window listed at the time of purchase, we'll email you directly with an updated timeline, and you'll have the option to keep waiting or request a full refund if the order has not yet shipped.
Shipping Times
Once shipped, U.S. delivery typically takes 3–7 business days via USPS. International delivery typically takes 10–21 business days depending on the destination and customs processing.
Import duties, taxes, and customs fees are the responsibility of the customer and are not included in the order total.
Tracking
A tracking number is emailed to you once your order ships. Please allow up to 48 hours for tracking to update after dispatch. If you haven't received tracking by the end of your estimated shipping window, contact us and we'll provide an update.
Shipping Address
Please make sure your shipping address is correct before completing your order. We are not responsible for packages delivered to the wrong address due to a customer error.
Lost or Stolen Packages
Once an order has shipped and is marked delivered, SLUMPED is not responsible for lost, stolen, or missing packages. If your order shows delivered but you did not receive it, please contact USPS directly to open a claim — we're happy to help you track it down.
Delays
Shipping delays can occur due to weather, holidays, high volume, or carrier issues. We are not responsible for carrier delays, but we'll always help you track your package.
Order Changes & Cancellations
To update your address or cancel an order, contact us as soon as possible at support@slumpedboyzzz.com. We can't guarantee changes once an order has started processing. Pre-orders can be cancelled for a full refund any time before they ship.
Contact
Questions about your order? Email support@slumpedboyzzz.com. We typically respond within 24–48 hours.